Refund Policy

Eligibility for Refund

We want you to be satisfied with Aalavaya Mail Merge Pro. If the Service does not meet your expectations, you may request a refund under the following conditions:

• Refund request is made within 7 days of purchase
• You have used less than 10% of your plan's monthly email quota
• The request is for the most recent payment only (not earlier paid periods)

How to Request a Refund

1. Send an email to support@aalavaya.com
2. Include your registered email address and Razorpay payment ID
3. Briefly describe why you are requesting a refund
4. We will process your request within 5-7 business days

Non-Refundable Cases

• Request made after 7 days of purchase
• More than 10% of monthly quota has been consumed
• Account was terminated due to violation of our Terms of Service or Acceptable Use Policy
• Failure to send emails due to factors outside our control (Gmail quota limits, invalid recipient addresses, domain reputation issues)

Refund Method

Refunds are processed through Razorpay to the original payment method (UPI, credit/debit card, or net banking). It may take 5-10 business days for the refund to reflect in your account depending on your bank.

Renewal & Expiry

Paid access is purchased for a one-month period. Payments do not automatically renew, so there is no recurring payment to cancel. Your paid plan stays active until the end of the period you purchased, and then your account returns to the Free plan. To continue a paid plan after the current paid period, you must purchase the next period. No partial refunds are issued for unused days within a paid period.

Contact

For refund-related inquiries:

📧 Email: support@aalavaya.com

Please allow 24-48 hours for a response. We process requests Monday through Friday.